❓ HELP CENTER

Frequently Asked Questions

Answers to the questions we hear most often from HV KART customers — last updated June 2026.

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Once you're logged in, head over to My Orders from your account dashboard. Each order shows a real-time status tracker — Order Placed → Processing → Shipped → Delivered — so you always know exactly where your package is.

We support all major payment methods including UPI, debit and credit cards, and netbanking — all processed securely via Razorpay. Prefer to pay on arrival? Cash on Delivery (COD) is available on eligible orders.

💡 Good to know: Tip: UPI payments are instant and have zero additional charges.

We offer free shipping on all orders above ₹999. For orders below that threshold, a flat ₹49 shipping fee is applied at checkout — no hidden charges, ever.

Yes. HV KART currently delivers exclusively across Delhi NCR. Simply enter your PIN code at checkout to confirm delivery availability in your location.

Absolutely! Schools, colleges, makerspaces, and R&D labs can unlock special pricing and dedicated support through HV KART B2B. Reach out to our team with your institution details and requirements.

💡 Good to know: Contact us at b2b@hardvanta.com for a custom quote.

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Still have questions?

Our support team usually replies within a few hours.

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